Refund & Cancellation Policy

Real Agency LLC provides AI consulting services, including advisory, implementation, and related digital deliverables. Because our services are professional and often delivered or scheduled shortly after purchase, refunds are reviewed on a case-by-case basis as described below.

If you are not satisfied with a purchase, you may request a refund by contacting us at 1 (800) 571-4922. To help us review your request promptly, please include:

• The name and email used at the time of purchase.
• The date of purchase and the order or invoice number.
• A description of the service or product purchased.
• The reason for your refund request.

Refund requests should be submitted within fourteen (14) days of the original purchase date. Requests received after this window may still be considered at our discretion.

Each refund request is evaluated individually. In reviewing a request, we consider factors such as:

• Whether services have already been scheduled, started, or delivered.
• The amount of work, consulting time, or deliverables already provided.
• Any custom or third-party costs incurred on your behalf.
• The specific circumstances described in your request.

Where services have not yet been delivered, a full or partial refund is more likely to be granted. Where services have been substantially performed or completed, a refund may be reduced or declined to reflect the value already provided.

You may cancel a scheduled consultation or ongoing engagement by notifying us in writing. For scheduled sessions, we ask for at least twenty-four (24) hours’ notice so the time can be reallocated. For recurring or subscription-based services, cancellation stops future billing; fees already incurred for the current billing period are handled under the refund review process above.

Approved refunds are issued to the original payment method used at the time of purchase. Once approved, please allow five (5) to ten (10) business days for the refund to be processed and to appear on your statement, depending on your bank or card issuer.

Unless otherwise required by law, the following are generally non-refundable:

• Services that have been fully delivered or completed.
• Fees for custom work, third-party products, or pass-through costs already incurred on your behalf.
• Promotional, discounted, or final-sale offers expressly identified as non-refundable at the time of purchase.

If you believe you have been charged in error or have a concern about a transaction, please contact us first at 1 (800) 571-4922 so we can work with you to resolve it. We are committed to addressing billing concerns promptly and fairly before any formal dispute is filed with your bank or card issuer.

We may update this Policy from time to time. The current version will always be posted on the Website with a revised effective date, and it applies to purchases made on or after that date.

For any questions about this Refund and Cancellation Policy, please contact us at:
Phone: 1 (800) 571-4922
Mailing Address: Real Agency LLC, 13475 Atlantic Blvd Unit 8 – Suite 765